Hudson House, Edinburgh Part of Caledonia Risk Group - CRG

Head Office

  • Albany Street, Edinburgh, EH1 3QB
  • support@caledoniarisk.co.uk
  • +44 (0) 131 212 5900

Frequently Asked Questions – Caledonia Risk

How do you ensure intelligence is legally compliant and defensible?
Every investigation is conducted in strict accordance with UK law, including the Data Protection Act 2018, UK GDPR, and the Human Rights Act 1998. Our methodology is documented, proportionate, and auditable, so clients can rely on the intelligence in operational, corporate, or legal contexts.
How is client data stored, processed, and protected?
All client information is securely stored on encrypted systems. Access is strictly limited to authorised personnel, and all handling is logged and monitored. Our operational processes ensure data integrity, confidentiality, and discretion, while tools such as BRAHAN provide enhanced intelligence analysis without compromising client data security.
How do you manage sensitive insurance fraud investigations?
We provide intelligence-led surveillance and evidence gathering, tailored to suspected fraud cases. Our approach protects client interests while remaining fully compliant, delivering actionable insights that insurers can use for claims validation or litigation support.
What services do you provide for legal firms?
We support solicitors and legal teams with tracing and asset tracing services, covert surveillance, litigation support, and intelligence reporting. All findings are structured to withstand scrutiny in court or professional review, providing clarity, accuracy, and defensibility.
Do you provide services for private clients?
Yes — we support private individuals with discreet investigative services, including tracing, background checks, and covert surveillance for matters such as matrimonial cases or child custody disputes. All operations are conducted lawfully, with discretion, and in a way that ensures any intelligence is reliable and professionally defensible.
How do you support corporate investigations?
Corporate clients can engage us for employee verification, compliance checks, risk assessments, and security reviews. We also conduct covert surveillance for absenteeism, workplace misconduct, internal theft, and operational integrity. Each investigation is discreet, legally compliant, and designed to protect reputations while delivering actionable intelligence.
Do you offer counter surveillance services?
Yes — both physical and technical counter-surveillance solutions, including bug sweeps and operational security assessments, are available. Our teams combine expertise and technology to detect potential threats without compromising ongoing operations.
How is covert surveillance conducted?
Covert operations are always proportionate, lawful, and focused on gathering reliable intelligence. Our operatives are trained to minimise intrusion while producing actionable, verifiable information suitable for professional or legal review.
How is intelligence verified before it is reported?
All information is carefully corroborated, analysed, and presented with clear operational context. This ensures clients receive intelligence that is accurate, actionable, and defensible in legal, corporate, or insurance proceedings.
Why do clients choose Caledonia Risk over other providers?
Our combination of highly experienced operatives, proprietary technology (BRAHAN), and a commitment to compliance and discretion sets us apart. Clients trust us because our intelligence is precise, actionable, and delivered with professionalism that protects reputations and guides critical decisions.