Hudson House, Edinburgh
Part of Caledonia Risk Group - CRG
Caledonia Rock is the executive security division and trading style of Caledonia Risk.
This Letter of Engagement sets out the general basis upon which instructions for protective and security services are submitted to and undertaken by Caledonia Rock.
This Letter of Engagement applies to instructions submitted by Clients through the Caledonia Rock Engagement Form.
The information, instructions and supporting material submitted through the Engagement Form form the basis of the Client’s instruction to Caledonia Rock.
Each instruction is subject to acceptance by Caledonia Rock and will be undertaken in accordance with the applicable Caledonia Rock Terms of Business.
Submission of an Engagement Form does not oblige Caledonia Rock to accept an instruction or commence services.
The Client agrees to the professional fee, rate or charging basis communicated by Caledonia Rock in connection with the instruction.
This may be communicated by quotation, email, telephone, invoice or other agreed communication.
Where a fixed fee has been quoted, that fee applies to the agreed scope of work.
Where services are charged by time, deployment period, operative, specialist, vehicle or another agreed basis, charges will be calculated in accordance with the rate communicated to the Client.
Additional personnel, time, services or other work requested or authorised outside the original instruction may incur additional charges.
Unless expressly stated as included within the agreed fee, reasonable expenses necessarily incurred in carrying out the instruction will be charged in addition to professional fees in accordance with the Caledonia Rock Terms of Business.
Where a specific expense rate or charging basis has been communicated to the Client, that rate or basis will apply.
By selecting the acceptance checkbox and submitting the Engagement Form, the Client confirms that:
The information submitted through the Engagement Form is accurate and complete to the best of their knowledge;
They have authority and a lawful purpose to issue the instruction;
They have disclosed any material information known to them which may reasonably affect the planning, safety or delivery of the engagement;
They accept the fee, rate or charging basis communicated by Caledonia Rock;
They accept responsibility for applicable expenses in accordance with this Letter of Engagement and the Caledonia Rock Terms of Business;
They have read and agree to this Letter of Engagement and the Caledonia Rock Terms of Business; and
They acknowledge the Privacy Policy.
The submitted Engagement Form and associated electronic acceptance record may be retained by Caledonia Rock as evidence of the Client’s instruction and acceptance.
Caledonia Rock – Letter of Engagement
Version 1.8
